Customer Agreement
Version 1 ยท Effective October 8, 2026
This agreement is between Crewhand (Joseph Roach, sole proprietor, Lebanon, Tennessee) and the business that signs up for Crewhand's Text-Back service. You accept it by checking the agreement box on the Crewhand sign-up form.
Text-Back answers calls your business misses, plays a short greeting, and texts the caller in your business's name so the lead isn't lost. Replies go straight to the owner's cell.
The free 30-day trial
New customers may start with a free 30-day trial. It costs nothing, and no card is needed to start. The trial begins the day your bot goes live. During the trial, Crewhand provides:
- A dedicated Crewhand phone number for your business
- A greeting and text message in your business's name, approved by you before going live
- Forwarding of every customer reply to the owner's cell, with the customer's phone number
- All setup, including help turning on call forwarding
- Fixes for any problem, usually within one business day
After the trial
The trial never turns into a charge on its own. Before it ends, Crewhand will ask whether you want to keep Text-Back, and billing starts only after you say yes by text or email, or pay the payment link we send you. If you chose to skip the trial on the sign-up form, billing starts the day your bot goes live.
- Price: $49 per month plus applicable Tennessee sales tax. Founding Businesses (the first 10 in the Lebanon area) keep that rate for their first 12 months.
- Billing: Monthly, by card or bank, through Stripe's secure payment page. Receipts are emailed to you.
- Canceling: Anytime, through Manage my subscription or by text or email. Service runs to the end of the month already paid, with no partial refunds and no cancellation fee.
- If you don't continue: Crewhand turns the service off, and you turn off call forwarding. Nothing is owed.
Permissions
By accepting this agreement, you give Crewhand permission to:
- Text in your business's name, only to people who call your business and aren't answered, and only about their call.
- Register your business for texting. Phone carriers require every business that sends texts to be registered. You'll provide accurate business details for this, and you confirm they are correct.
- Receive your forwarded calls. You'll set your phone to forward unanswered calls to your Crewhand number. Crewhand will help with this.
Customer phone numbers and messages belong to your business. Crewhand will never sell them, share them, or use them for marketing. If you cancel, Crewhand will delete them or hand them over, whichever you prefer.
Who does what
Crewhand will set up, run, and maintain the service; answer questions and fix problems, usually within one business day; and change the greeting or message wording whenever you ask.
Your business will follow up with customers whose replies are forwarded; tell Crewhand if the owner's cell, business hours, or services change; and keep call forwarding turned on while subscribed.
Limits
Texts travel through phone carriers, so Crewhand can't promise that every message is delivered or that the service brings in a set number of jobs. Text-Back is not an emergency service and does not contact 911 or dispatch anyone. Crewhand's total responsibility under this agreement is limited to the amount your business paid Crewhand in the previous three months.
Changes
If Crewhand changes this agreement, we'll tell you by text or email at least 30 days before the change applies to you. You can cancel anytime if you don't agree.
Contact
Call or text Joseph at (903) 744-1437, or email joseph.roach30@icloud.com.
See also our Terms & Conditions and Privacy Policy.